UnitedHealth’s Optum pre-payment reviews drag on, though company says they are over

UnitedHealth’s Optum subsidiary told us that they were done requiring extensive paperwork before paying for mental health treatment in a “pre-payment review” policy. But we are still hearing from patients — or, as we like to call them, people — and their therapists that the reviews drag on, delaying payments. Our earlier coverage of pre-payment…


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