Alma and the therapy client: 8 long months of dispute

It started as a question about a woman’s therapy bills, which skyrocketed unexpectedly. She had been promised a $10 copay for therapy with a specific in-network therapist, and entered a relationship via Alma, the venture-backed mental health practice management company. Then her bills rose sharply — to $127.52 — setting off a months-long back-and-forth about…